Shipping Policy

Last Updated: October 7, 2026

At Hibiscus Beaute, we want every order to arrive safely and smoothly. This Shipping Policy explains how orders are processed, shipped, and delivered when you shop with us.

Order Processing

Orders are processed after your payment has been successfully confirmed.

Please allow time for your order to be carefully prepared and handed over to the appropriate shipping carrier. Processing times may vary depending on product availability, order volume, weekends, holidays, and other circumstances.

Once your order has been shipped, you may receive a shipping confirmation with tracking information when tracking is available.

Shipping Times

Delivery times vary depending on your shipping destination, selected shipping method, carrier availability, and other factors outside of our control.

Any estimated delivery timeframe provided at checkout or after your order is placed is an estimate rather than a guaranteed delivery date.

Unexpected delays may occur because of carrier disruptions, weather conditions, customs processing, public holidays, incorrect address information, or other circumstances beyond our control.

Shipping Costs

Available shipping options and applicable shipping charges are calculated and displayed during checkout.

Shipping costs may vary based on your delivery location, order size, selected shipping method, and other applicable factors.

If free shipping is available for a specific promotion or order, the applicable terms will be displayed at checkout or within the promotional offer.

Order Tracking

When tracking is available, tracking information will be provided after your order has been shipped.

Please allow some time for tracking information to become active after the package has been handed to the carrier. Tracking updates may not appear immediately.

If your tracking information has not updated for an extended period or your order appears to be significantly delayed, please contact us so we can help review the available information.

Incorrect or Incomplete Shipping Information

Please carefully review your shipping information before completing your order.

Hibiscus Beaute is not responsible for delays, additional shipping costs, or unsuccessful delivery attempts caused by incorrect, incomplete, or outdated shipping information provided at checkout.

If you realize that your shipping information is incorrect after placing your order, contact us as soon as possible. While we will do our best to assist, we cannot guarantee that changes can be made once an order has entered processing or been shipped.

Delayed or Missing Packages

If your order has not arrived within the estimated delivery timeframe, please check your tracking information first.

If the package remains delayed or the tracking information indicates a delivery issue, contact our customer support team with your order number and relevant tracking details.

We will work with you to review the available information and determine the appropriate next steps.

Please note that delivery times can be affected by circumstances outside of Hibiscus Beaute's control.

Damaged Packages

If your order arrives visibly damaged, please contact us as soon as possible.

To help us review the issue efficiently, please provide your order number along with clear photographs of the package and the damaged product.

We will review the information provided and assist you according to the circumstances of the order.

International Shipping

If international shipping is available for your destination, additional charges, customs requirements, import duties, taxes, or other fees may apply depending on the destination country.

Any customs duties, import taxes, or related charges imposed by the destination country are generally the responsibility of the customer unless otherwise stated at checkout.

Customs processing may also affect delivery times, and Hibiscus Beaute cannot guarantee how long an order will remain in customs.

Changes to This Shipping Policy

Hibiscus Beaute reserves the right to update or modify this Shipping Policy when necessary to reflect changes to our shipping practices, carriers, services, or applicable requirements.

Any updates will be posted on this page with a revised "Last Updated" date.

Contact Us

If you have questions about shipping, your order, or delivery, please contact the Hibiscus Beaute customer support team through the contact information provided on our website.

When contacting us about an existing order, please include your order number so we can assist you as efficiently as possible.

Thank you for shopping with Hibiscus Beaute.